Product Support

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FAQ

The common common questions we get asked, answered.

Installation

Installation documentation for our product portfolio.

SDOC's

Collection of supplier declarations of conformity for download.

Legal

Legal and compliance for regulatory authorities.

Marketing

Marketing materials for VIisonary products

FAQ

Frequently asked questions

Can your downlights be used under insulation?

Yes, all Visionary downlights have compliance to be abutted and covered by New Zealand approved insulation unless otherwise stated. The only exception is macerated paper and Insulfluf – which is not approved by us to be used around or near a Visionary product.

Can I use a different brand driver on your lamp?

No, you risk losing electrical safety compliance for the product as our products are tested as a full ‘unit’ with the lamp and driver. Using an unapproved driver on any Visionary lamp will void our warranty.

Are your product drivers Class II SELV?

The output terminals on all Phoenix Series LED drivers are compliant to Class 2 SELV – Double insulation (safety extra low voltage).

Can your lights be installed near costal areas?

Yes, our downlights are developed with a specially designed powder coat or machining process (model dependent) to handle the harsh New Zealand landscape. Our downlights are also sealed with a hermetic lens so are protected from salt spray. Please note that attached LED driver must not encounter liquid or salt spray and therefore should be installed in a location in the roof cavity where this will not occur.

Where are your lights made?

All Visionary recessed luminaires are designed and developed in New Zealand and assembled in Christchurch by our team of experienced technicians. Product materials are sourced locally and internationally in Europe, America, South Korea and the PRC.

How long is the warranty on your product range?

Gold Series – Covers the lamp and driver for a period of 10 years from the date the order left our dispatch facility. Note: For commercial applications a 7 year warranty on the lamp and driver is applied. Silver Series – Covers the lamp and driver for a period of 7 years from the date the order left our despatch facility.

What trim options do i have?

Gold Series – White, black & brushed aluminum (Iris Tilt available in white & black options only)
Silver Series – White

Can your drivers be used under insulation?

Yes, unless otherwise stated by us or marked on the product, our drivers can be safely used under New Zealand approved insulation types. The only exception is macerated paper and Insulfluf – which is not approved by us to be used around or near a Visionary product.

Are your products dimmable & will my dimmer work?

In most cases, your existing dimmer should be compatible. We do however provide a compatibility chart on our website under our support menu for your information. If in doubt, give us a call and we can help you out.

Are your drivers attached with a 2 or 3 pin plug?

No, we use a 3 pole input slot system using XXL input terminals and a screw less terminal cover for easy cable termination. We use this as an easy method of product installation that has no additional costs to the installer and is faster to install – meaning a lower cost to the end customer.

SDOCS

Supplier Declarations of Conformity

Iris Tilt
Eve G4
Eve XL 3
Apollo Mini
Iris 2
Apollo XL
Apollo 2
Apollo EON
Astra

Marketing Materials

Marketing downloads

Visionary Logo
2019 Brochure
Visionary Emblem

Installation

Installation instructions for Visionary products

Iris Tilt
Eve G4
Eve XL 3
Apollo Mini
Iris 2
Apollo XL
Apollo 2
Apollo EON
Astra
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Products

Iris 2
Gold
Cutout: 68-92mm | Trim: 97mm
Iris Tilt
Gold
Cutout: 83-97mm | Trim: 103mm
Apollo XL
Silver
Cutout: 122-152mm | Trim: 160mm
Apollo 2
Silver
Cutout: 100-122mm | Trim: 130mm
Apollo EON
Silver
Cutout: 87-100mm | Trim: 106mm
Apollo Mini
Silver
Cutout: 68-92mm | Trim: 97mm
Astra
Gold
Cutout: 87-100mm | Trim: 106mm
Eve XL 3
Gold
Cutout: 122-142mm | Trim: 150mm
Eve G4
Gold
Cutout: 100-122mm | Trim: 130mm